How to Give Feedback and Recognition

The KS workshop titled "How to Give Feedback and Recognition” covered three main areas: Keys to Effective Feedback, Constructive Do’s and Don’ts and How to Recognize Staff Using Powerful Praise. Below are some key points:

Keys to Effective Feedback

• Seek First to Understand
  
  
  
  • What happened?
  
  
  • Listen for understanding, not to respond
  
  
  • Rephrase back to confirm understanding
  
  
• Then to be Understood
  
  
  
  • When You, I Feel, Because Formula:
    
    
    
    • When you …describe the Specific, Example or Event
    
    
    • I Feel … set the emotional hook.
    
    
    • Because…larger impact on you or others
    
    
• Constructive Feedback
  
  
  
  • Only after both sides feel understood discuss, Next time
  
  
  • Next time is not about fixing blame it’s about fixing the problem
  
  
  • Agree on what we will do next time to get the desired result.


• Characteristics of Effective Feedback
  
  
  
  • Frequent
  
  
  • Actionable
  
  
  • Specific
  
  
  • Two-way
  
  

Constructive Do’s and Don’ts

• Do’s
  
  
  
  • Courageous conversations
  
  
  • Clean as you go
  
  
  • Remember the Magic Ratio: 3 Postivie:1 Negative


• Don’ts


• What we permit we promote


• Don’t use email to deliver bad news


• Never wait for a perfect time, there is none

How to Recognize Staff Using Powerful Praise

• H.I.S Acronym
  
  
  
  • Heartfelt - People may not remember what you said, but they will remember how you made them feel
  
  
  • Immediate - Never wait for perfection. If you want improvement, reward movement.
  
  
  • Specific - Nothing becomes dynamic until it becomes specific.