Yes, we can, and a good place to start are with the following Fred Principles:
- Everyone makes a difference
- No matter how small it may seem, everyone has the ability to make a difference. It is ultimately up to each of us to decide to perform our jobs in an exceptional way, regardless of the circumstances.
- Success is built on relationships
- Indifferent people deliver impersonal service. When a relationship exists between a customer and provider service becomes personalized. Take the time to understand people’s needs.
- Do not believe you lack the resources to perform at a higher level. Think harder, more creatively to create value without spending more to do it.
- Think of how you can reinvent how you do things, be more creative, hold on to a positive attitude to rejuvenate all your efforts.