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Fred Factor

My AGLT buddy and I decided to read and discuss together the book titled: “The Fred Factor.” The Fred Factor delivers a simple, yet powerful people and relationship focused motivational message that we all can be like Fred. Fred has a seemingly less than glamorous job as a mail carrier, but delivers so much more than mail, he consistently delivers exceptional customer service, commitment and builds positive relationships with all his customers. By doing so, he affects all he touches in a positive way and achieves deep personal satisfaction. Can we all be like Fred?

Yes, we can, and a good place to start are with the following Fred Principles: 
  1. Everyone makes a difference
    1. No matter how small it may seem, everyone has the ability to make a difference.  It is ultimately up to each of us to decide to perform our jobs in an exceptional way, regardless of the circumstances. 
  2.  Success is built on relationships
    • Indifferent people deliver impersonal service.  When a relationship exists between a customer and provider service becomes personalized.  Take the time to understand people’s needs.
  3. You must continually create value for others, and it doesn’t have to cost a penny
    • Do not believe you lack the resources to perform at a higher level.  Think harder, more creatively to create value without spending more to do it.
  4. You can reinvent yourself regularly
    • Think of how you can reinvent how you do things, be more creative, hold on to a positive attitude to rejuvenate all your efforts.  
My AGLT buddy and I discussed our reading, thoughts, applicability in the workplace, and how we are applying it. One area we found that we both utilize these principles is through mentoring. Mentoring is people oriented and we apply these principles consciously or unconsciously. During mentoring we practice, promote and model these principles to our mentees, who in turn carry them on to find their own successes


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