Skip to main content

Raising the Bar--Coaching for Excellence

Raising the Bar

"As leaders, you have countless opportunities every day to either raise or lower "the bar." Allowing mediocrity lowers the bar. You can raise the bar by reminding people of standards and by guiding and coaching. This program includes a simple seven-step process for coaching toward excellence."

On November 30th I attended Pam Chambers' workshop "Raising the Bar--Coaching for Excellence." 

Coaching is a prime opportunity for improving skills and developing better employees.  One of the least liked aspects of coaching, however, is what Pam refers to as "The Difficult Conversation."

As both supervisors and supervisees, I think we can take something away from her seven-step process.

An important point to remember is that a "difficult conversation" is stemming from a difficult situation; something is not going right and it needs to be dealt with.  We all have areas where we could improve, so as employees it is important to know this and try not to take things personally.  Pam suggest considering keeping this little phrase in mind when delivering a message about something that an employee is not doing well:

"Water is wet.
Rocks are hard.
You are 5 minutes late."

This straight-forward approach does not judge; it states a fact.  As an employee, it is important to keep in mind that the supervisor is stating what is just a fact.  Receiving a correction in this way is much more acceptable to most people--there isn't judgement.  What just "is" can be corrected without emotion or drama, or explained and a solution can be developed.

The Difficult Conversation Steps
  1. Identify clearly what needs correction.
  2. Choose the right time and place to have the conversation.
  3. Use the Oreo cookie approach.
    1. Sincere, relevant, specific praise.
    2. The essential message
    3. Encouragement
  4. Give the other person a chance to respond.
  5. Come to an agreement about a solution.
  6. Stop talking.
  7. Follow up. When?
No one likes receiving correction, but this method is straightforward and clear.  Free of drama and with clear expectation-setting, these steps can allow both manager and staff to clear the air and move on.

Pam promotes positive coaching.  It is very, very important to be sincere; seeming sincere is a long way from actual sincerity.  Believe in your staff--their qualities make them incredibly good at what they do.  As a manager, it is your job to help them succeed and grow.  If you truly believe in your staff, sincere praise should not be hard to deliver.

I encourage all of the ISC staff to take a minute today and consider your fellow employees.  What are their best qualities?  How can YOU, regardless of your position, help and encourage them?



Popular posts from this blog

E pule kakou . . .

Aloha all,
I was trying to think so hard of a "techie" tip and finally gave up. I even googled "tips and tricks" for various programs and then thought "I can't blog about something I don't actually use!" Then, as I was sitting in my Papa Makua class, doing all kinds of protocal and thought about how we keep looking for a short pule to do to open our meetings. I had `A`ali`i write a pule in Hawaiian. He was worried about the grammar and structure of it so I asked Kelly C. to kökua by editing and doing an audio recording so you can hear the pronunciation. Hope it's helpful :)

E ho`omalu käkou
E kö mäkou makua i loko o ka lani
Mahalo no nä pömaika`i a pau. Mahalo no ke ali`i lokomaika`i o Pauahi a me këia kula nei. E `olu`olu, e kia`i iä mäkou i ke alahele küpono me ka lökahi.
Ke nonoi ha`aha`a nei mäkou i ka inoa o Iesu Cristo

`Unuhi (translation):
Let us pray
Our Father in heaven
Thank you for all the many blessings. Thank you for the generous Pri…

Papa Kuʻi ʻai a me Pohaku

As part of our huakaʻi last month to Papahana Kuaola and the opportunity to work in the loʻi, I wanted to continue that thought by sharing my experience of making a papa kuʻi 'ai (poi-pounding board).

In 2008 with the encouragement from me and my co-worker, Pili Wong, Earl Kawaʻa offered to teach a papa kuʻi ʻai papa to those of us that were interested in learning what our kūpuna did as a daily way of life. For our kūpuna they had loʻi in their yards and grew their own kalo, the major source of starch in their diet. They steamed it and pounded poi or kept it whole and sliced it and ate it like bread with butter or condensed milk.

Kawaʻa was very specific on our kuleana and the commitment he required of us. Our first task was to find an au koʻi (handle) for our koʻi (adze tool). I found myself suddenly looking up at every tree I saw looking for the right branch for my koʻi. My husband found mine at a jobsite from a Haole Koa tree otherwise known as the Leucaena Leucocephala tree. I…

Highlights from the Adobe Photoshop SkillPath Seminar

Last week, Jenny Tanaka and I attended an Adobe Photoshop seminar in Waikiki at the DoubleTree hotel.

A  few major benefits of attending seminars like this include the following: seeing what is possible in the program, becoming better equipped to do research into Photoshop's features, and watching a "Photoshop guru" put some tricks into action.

In reviewing the highlights of the seminar, this post will focus on 3 things having to do with beginner-level use of Photoshop:
I.  ShortcutsII.  TricksIII.  Applications

I. Shortcuts 
One of the wonderful (albeit daunting) things about Photoshop is that there are multiple ways to do just about anything that needs doing. This can be pretty intimidating for a beginner, so it is good to start learning keyboard shortcuts if you want to start learning Photoshop. The early part of the conference went over a few of the shortcuts that our lecturers would be using throughout the day.

Basically, we were given a very small taste of the many, …